Refund & Cancellation Policy

1. Definitions

• Customer: any individual or legal person who orders services from us.
• Consumer: a customer who is an individual acting wholly or mainly outside their trade, business, craft or profession.
• Services: company formation, ACSP identity verification, registered office and address services, and accountancy and compliance services provided through registerinuk.com, including the client dashboard and the Reggy assistant.
• Working day: Monday to Friday, excluding UK public holidays.

2. Working days and hours

Our office is open 9am to 5pm, Monday to Friday, and closed on UK public holidays. Our website, application system and Reggy assistant are available 24/7. Requests received outside office hours are treated as received on the next working day.

3. Company formation

• Our formation prices include the £100 Companies House incorporation fee.
• Before submission: if you cancel before we submit your application to Companies House, we refund the price paid, less a proportionate charge for work already carried out (including any completed identity verification).
• After submission: no refund is given once the application has been submitted. The Companies House fee is paid to and retained by Companies House, and the filing work has been carried out.
• Rejected applications: if Companies House rejects an application, we will explain why and can resubmit once corrected. Work already carried out is not refundable.
• No refund is given where cancellation results from your failure to meet our Anti-Money Laundering (AML) or identity requirements.

4. Identity verification (ACSP)

• Once we have completed an identity verification check, that service is delivered in full and is non-refundable, whether or not you go on to form a company.
• No refund is given if verification cannot be completed because valid identity documents or proof of address were not provided.

5. Registered office and address services

• These services are billed annually in advance.
• If you cancel before the address has been used in any Companies House or HMRC filing, you may request a refund, less any non-refundable setup or third-party costs already incurred.
• Once the address has been used in a filing, no refund is given for that service period.
• Renewals: we charge the renewal fee to the card on file on the renewal date and will notify you in advance. You may cancel before renewal to stop the next charge. Cancelling does not refund the current paid period.
• We accept no liability if your company is struck off or removed from the Register following cancellation or expiry of an address service, provided we have filed the required notice of termination.
• We may cancel an address service immediately where we reasonably believe there is a genuine risk to our reputation, business or regulatory position.

6. Accountancy and compliance services

• These services (annual accounts, CT600, confirmation statements, VAT and payroll) are billed monthly and may be cancelled at any time, effective from your next billing date.
• No refund is given for the current billing period once work has begun on a filing.
• Any filing already submitted to HMRC or Companies House on your behalf is non-refundable.
• Cancelling does not remove your legal duty to file accounts, tax returns and confirmation statements. You remain responsible for compliance after cancellation.

7. Your right to cancel (consumers)

• If you are a consumer and buy from us online, you may cancel within 14 days of the day after your order is confirmed, without giving a reason, by telling us in writing (an email to support@registerinuk.com is enough).
• At checkout we will ask you to confirm that you want us to start work immediately. If you cancel after we have started, you must pay for the services supplied up to the time you told us you wished to cancel, and we refund the remainder.
• If we have fully performed the service within the 14 days (for example, your company has been incorporated), having started at your express request and with your acknowledgement that you lose the right to cancel once the service is fully performed, the right to cancel no longer applies.
• Business customers do not have a statutory cooling-off period, and the terms above apply.

8. How to cancel or request a refund

Email support@registerinuk.com or call 020 8054 15 19 during office hours. Approved refunds are paid to the original payment method within 14 days of us agreeing the refund.

9. Your statutory rights

Nothing in this policy affects your statutory rights as a consumer.